Overview

At Humming, we provide creative services like package design, branding, and digital marketing. As our work involves customized digital deliverables created specifically for each client, our refund and cancellation policy differs from that of physical products.

Eligibility for Refunds

Refunds are considered only in the following cases:

• If the project has not yet started and no initial design or strategy work has been delivered.

• If a duplicate payment was made by mistake.

• If we fail to deliver the agreed-upon work within the committed timeframe and no mutual extension is agreed upon.

Once a project has entered the design or execution phase, no full refund will be issued, as resources and time are already invested.

Partial Refunds

In certain cases, a partial refund may be approved (e.g., if the client cancels mid-project before completion). The refund amount will depend on the stage of work already completed.

Non-Refundable Items & Services

The following are not eligible for refund:

• Completed design projects (packaging, logos, or marketing materials).

• Approved drafts, concepts, or strategy sessions.

• Monthly digital marketing retainers or subscription-based services.

• Any service where the final files, strategy, or intellectual property have been delivered.

Revisions & Corrections

If you’re not satisfied with the initial delivery, our team provides reasonable revisions as per your package. We encourage open communication before requesting cancellation.

Refund Process

If your refund request is approved, the amount will be credited to your original payment method within 7–10 business days.

Need Help?

For any refund or service-related queries, reach out to us at solutionshumming@gmail.com We’ll review your case and respond within 48 hours.